frequently Asked Questions
What types of skincare products do you offer?
Energy Esthetics specializes in luxurious skincare products that focus on rejuvenation and nourishment. Our curated selection includes innovative formulations featuring key ingredients such as Vitamin C and Hyaluronic Acid, designed to promote a radiant complexion and provide deep hydration.
How do your products benefit the skin?
Our products are formulated to deliver specific benefits, including anti-aging effects, enhanced hydration, and improved skin texture. For instance, Vitamin C is known for its brightening properties, while Hyaluronic Acid is effective in retaining moisture, making the skin appear plumper and more youthful.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. If you wish to initiate a return, please contact us at energyesthetic@gmail.com.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including sale items and gift cards. We encourage customers to review their purchases carefully before finalizing their orders.
How can I contact customer service?
You can reach our customer service team via email at energyesthetic@gmail.com or by phone at 213-221-9511. Our team is available to assist you with any inquiries or concerns regarding your order.
What should I do if my order arrives damaged?
If your order arrives damaged or if you receive the wrong item, please inspect the package upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
How long does shipping take?
Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery times can range from 3-7 business days depending on the destination.
Do you offer exchanges?
Currently, we do not offer exchanges. If you wish to return an item, please follow our return policy and place a new order for the desired product.